Connect
Features | Pricing
Multi Agent WhatsApp Chat for teams
Connect is a comprehensive solution powered by the WhatsApp Business API, designed to streamline business communication through a multi-agent chat. It ensures traceability of conversations with verified numbers, seamless integration with tools like Zoho CRM and Zoho Desk, and management of multiple lines for channels like sales, customer service, and recruitment. With hybrid support combining bots and staff, it also bridges outbound marketing campaigns with inbound customer care.
Elevate every interaction and enhance the customer experience.
Try Spellty Connect with your own WhatsApp
Write to our demo line from your phone and answer it from the real Connect app, right here: you are the customer and the agent at the same time.
This is a limited demo: each visit lasts 20 minutes and you only see your own conversation. We only use your number to link it to the chat.
Stay Connected, Stay Ahead
Manage all your business conversations in one place with verified WhatsApp numbers, seamless integrations, and powerful multi-agent tools.
Multi-Channel Line Management
perate multiple WhatsApp lines tailored to sales, customer service, recruitment, and more. Segment communication effectively to address diverse audience needs.
Comprehensive Traceability
Track and manage all conversations with verified WhatsApp numbers, ensuring transparency, control, and reliable communication records across your organization.
Seamless Integrations
Boost efficiency with native integrations to cloud tools like Zoho CRM and Zoho Desk, enabling streamlined workflows and centralized customer data management.
Hybrid Customer Support
Leverage a powerful combination of automated bots and human agents, ensuring personalized interactions with the efficiency of automation and the warmth of human touch.
Automate it all
Beyond the chat: workflows, AI and voice calls in the same workspace.
Visual workflows
Beta
Build automations on a visual canvas: branch on conditions, call any API over HTTP, run scripts, schedule steps and react to webhooks. Steps made for Spellty, such as checking the connected agents or creating a contact, are ready to use.
AI agents and bots
Let a bot greet and qualify every chat and hand it to your team when a person is needed. Bots run on the same visual workflows, and Spellty AI agents work with Google Calendar, Zoho CRM, Zoho Recruit and Spellty Connect.
WhatsApp calling
Beta
Call your customers on WhatsApp from Connect, right in the browser, as part of your customer service. For now the calls are outbound only. Minutes are billed separately, by package or pay as you go.
40k
Messages seamlessly delivered on WhatsApp every day
76%
Users who report increased efficiency and reduced communication gaps.
15%
Monthly growth in customers, driving continuous expansion and innovation.
Streamline WhatsApp Communication
Manage customer interactions efficiently through a centralized and intuitive WhatsApp platform.
Frequently asked questions
Quick answers about Spellty Connect.
What is Spellty Connect?
Spellty Connect is a shared WhatsApp inbox for teams, built on the WhatsApp Business API. Several agents answer customers from the same WhatsApp number, with assignment rules, quick replies, working schedules and a contact directory.
How are conversations assigned to agents?
Assignment rules send each conversation to a group of agents, to one agent or to a bot, depending on the channel, the number the customer wrote to, the agent or the sender. The workload can be balanced between agents, with a limit of simultaneous chats for each one.
Can I automate conversations?
Yes. Connect includes visual workflows (beta) and bots that can hand a chat over to a person. What each plan includes is on the pricing page.
Which CRMs does it work with?
Spellty Connect integrates with Zoho CRM, Salesforce, HubSpot and Pipedrive, and also with Zoho Desk, Zoho Recruit and Zapier.
Can my agents make WhatsApp calls?
Agents can call customers on WhatsApp from Connect, in the browser. Calling is in beta and, for now, only supports outgoing calls. Call minutes are billed separately, by package or pay as you go.
How much does it cost, and who pays the WhatsApp fees?
The plans have a monthly or yearly price, listed on the pricing page. The fees of WhatsApp are not included: Meta bills them to you directly and Spellty adds no markup. You can start with a free trial of 7 days, with no credit card; before it ends you add a payment method or the service is cancelled.
Get started today!
Start transforming your business communications. Maximize efficiency and enhance every interaction with your customers
