Get help with setup, features & billing

Create your free account in the Spellty portal, choose the service you need and activate your instance. Then link your WhatsApp Business number in the Channels tab. You can start without a credit card: the trial lasts 7 days, and before it ends you add a payment method or the service is cancelled.

The portal is where you manage and configure all Spellty solutions: your services, channels, users, plan and billing.

Use Campaigns to send promotions and announcements to many contacts, Connect to answer customers with a team of agents, OTP to verify users with a code, and Messaging to send notifications from your own systems. You can combine them, and each one has its own free start.

A WhatsApp Business number and a Facebook account that is administrator of your Meta Business Manager. You connect it inside the Spellty portal with the official Meta sign-up: you choose or create your business and your WhatsApp Business Account, and verify the number with a 6-digit code sent by SMS or voice call.

You do not need to open Meta Business Suite.

To link it to the official API, the number cannot be registered in the WhatsApp app, personal or Business. Delete that WhatsApp account first, from Settings, Account, Delete my account. It only removes the WhatsApp profile; your phone number and line are not affected.

Yes. You can also link a number with WhatsApp Web by scanning a QR code from Linked devices in the WhatsApp of your phone. The official WhatsApp Business API is Meta’s channel for businesses, with high availability and template messages.

Yes. You can create an account and start without a credit card: the trial lasts 7 days, and before it ends you add a payment method or the service is cancelled. Each product then has Starter, Pro and Enterprise plans, billed monthly or yearly, and the yearly price is lower than paying month by month. See the pricing page of the product you are interested in.

The cost of the conversations on WhatsApp is charged by Meta to your own Meta Business account. Spellty plans cover the platform and the messages or credits they include.

You can buy more credits at any time. They do not expire and your billing cycle is not affected.

Yes. In the Plan details tab of your service, pick the new plan and confirm the summary of the cost. Within the current period you can only move up to a plan with more capacity.

Go to the portal and select Billing Configuration in your account profile to update your billing cycle or buy a new subscription.

Yes. In Plan details you can contract extra users beyond those included in your plan, and the total cost is recalculated on screen before you confirm.

The service is paused while the payment is pending, and it is reactivated as soon as the payment is settled.

Yes. For large volumes, contact our team and we will prepare a quote for your case.

A template is a pre-designed message with fixed text, variables and buttons that Meta reviews before you can use it. You need approved templates to start a conversation with a customer, and campaigns can only be sent with approved Marketing templates.

Between 1 and 48 hours. In the Templates list of your channel you can see the status of each one (Approved, Pending or Rejected) and filter by category, language and status.

Meta rejects templates with spam content, misleading promises or sensitive information. Correct the template and send it again for review.

Yes. Within 24 hours of the last message from the customer you can reply with free text. After that window you need an approved template.

A new number starts on the first tier of Meta, with 1,000 business-initiated conversations per day. The limit grows automatically with your volume and the quality of your messages.

Meta reviews the name your contacts will see, which can take up to 24 hours. Meanwhile the channel works with the phone number.

Yes. Connect and Campaigns integrate with Zoho CRM and Zoho Desk, which can create tickets from WhatsApp conversations, and the Zoho Contacts/Leads extension keeps your contacts in sync in both directions. There is also an extension to send WhatsApp messages from Zoho CRM.

Yes. Spellty for HubSpot is installed from the HubSpot Marketplace. It shows the WhatsApp conversations of each contact in their record, lets your team reply without leaving HubSpot and sends approved templates from workflows. You need super admin permission in HubSpot to install it, and your contacts are matched by phone number.

Besides Zoho and HubSpot, you can connect Salesforce, Zoho Recruit and OpenAI as an assistant in your conversations. The integrations you can use depend on the level of your plan.

In Connect you choose how new conversations are assigned: balanced with capacity (the recommended one), random or sequential. You set the maximum simultaneous chats per agent, from 1 to 50, and you can send automatic replies when no agent is available, all are busy or the assigned agent is not connected.

Yes. In Connect and Campaigns you can activate bots and AI agents from the AI Agents and Bots tab. How many you can use depends on your plan, as you can see in the Connect pricing.

You choose the length of the code (6 digits by default), how long it stays valid (30 seconds by default, and you can change it) and the hash algorithm. You generate and verify the codes through the API, and they reach your users by WhatsApp or email. You can try it on the OTP page.

In the General settings tab of your OTP or Messaging service you will find the Client ID and the Client Secret to authenticate. You can also set a webhook to receive the delivery events in real time, and test the endpoints with our Postman collection. If you need a new secret, generate it from the same tab.

OTP already sends codes by WhatsApp and by email. Support for SMS and email is coming to Campaigns and Messaging.

Yes. You can test OTP and Messaging with your own WhatsApp number on their pages, with no sign-up, and then create a free account to use the full platform.

Every plan includes email support during business hours. WhatsApp support is included in most plans, and each pricing page shows what your plan has.

• Email support@spellty.com for technical help
• Email sales@spellty.com for business inquiries
• Write to us on WhatsApp with the green button at the bottom right of every page

We process your data as described in our Privacy policy and use cookies as explained in the Cookie statement. The conditions of the service are in the Terms of use.

In the General settings tab of the service, the Delete service button removes the instance permanently, together with all its data. This cannot be undone.

• Today: WhatsApp campaigns, personalization and segmentation, and basic automations (with the support of our team).
• Coming: email and SMS campaigns, unified reporting across all channels, and advanced automations (multichannel drip campaigns and conditional actions).

• Instances for different teams: create dedicated environments for recruitment, sales or customer support.
• Inbound campaign integration: route incoming leads to the right teams for a faster response.
• Simple or advanced bots: automate data collection and handoffs to your support team (with the support of our team).
• Custom development: we can build tailored solutions such as interactive surveys or appointment scheduling. Request a quote.

• Two-factor authentication (2FA): secure logins with codes sent by WhatsApp or email.
• Identity verification: validate emails, phone numbers or access to sensitive services.
• Password recovery: generate one-time codes for secure resets.
• Secure transactions: add an extra layer of security to payments or online banking.

• Multichannel communication: today through WhatsApp, with SMS and email coming soon.
• API integration: automate notifications, alerts and relevant content by connecting to your CRM or ERP.
• Alerts and reminders: schedule notifications for appointments or due payments.
• Customer support and broadcasts: manage inquiries in one place and send mass messages for promotions or announcements.